Last Updated: 11-10-2025

At Achar Amrit, we take immense pride in the quality, hygiene, and authentic taste of our homemade pickles. We are committed to your complete satisfaction. However, due to the perishable nature of our food products, we have a specific policy for returns and refunds.

1. Our Satisfaction Guarantee

If you are not satisfied with your purchase, please contact us immediately at info@acharamrit.in or call us at +91 8877766822.

  • We will resolve your concern in a fair and prompt manner.

  • Our policy is designed to uphold the highest standards of food safety and hygiene, as guided by our FSSAI license ( 21125172000381 ).

2. Conditions for Returns & Refunds

Due to the nature of food products, we can only accept returns and issue refunds under the following specific conditions:

  • Damaged or Broken Jar on Delivery: If your jar arrives cracked, broken, or leaking, please notify us within 24 hours of delivery. You will need to provide a photograph of the damaged product and its packaging.

  • Incorrect Product Shipped: If you receive a product you did not order, please inform us within 48 hours of delivery.

  • Quality Issue: If you believe there is a genuine quality issue with the product (e.g., spoilage, foreign matter), you must contact us within 3 days of delivery. We may request you to return the product (or a portion of it) to us for quality inspection.

3. What is Not Eligible for Return/Refund?

  • Change of Mind / Taste Preference: We cannot accept returns or offer refunds if you simply did not like the taste of a particular pickle. Taste is subjective, and we encourage you to try our smaller jars or read the product descriptions carefully before ordering.

  • Products Opened or Used: For health, safety, and hygiene reasons, we cannot accept returns for any product that has been opened or partially consumed, unless it is under the “Quality Issue” clause mentioned above.

  • Products Past Their “Best Before” Date: We ensure all products are shipped with a long and clear “Best Before” date. It is the customer’s responsibility to check this upon receipt.

4. The Return & Refund Process

  1. Contact Us: Email us at info@acharamrit.in with your order number, the product name, and the reason for the return. Please attach clear photographs if applicable.

  2. Assessment: Our team will review your request and may guide you on the next steps, which could include returning the product to us.

  3. Resolution:

    • For eligible issues (damage, wrong item, quality), we will typically issue a full refund to your original payment method.

    • Alternatively, depending on your preference and the situation, we may offer a replacement jar or store credit.

  4. Refund Timing: Once your return is processed and approved, your refund will be credited to your original method of payment within 5-7 business days.

5. Shipping Costs for Returns

  • If the return is due to our error (e.g., we shipped the wrong product or a damaged jar), we will bear the cost of return shipping and will provide you with a prepaid return label or instructions.

  • For quality claims that are validated by us, we will also cover the return shipping costs.

6. Contact Us

For any questions regarding this Return & Refund Policy, or to initiate a return, please contact us:

Achar Amrit
E-Mail: info@acharamrit.in
Phone: +91 8877766822

Thank you for your trust in Achar Amrit – where purity meets taste!